inContact Wins Best Technology Innovation Award

SALT LAKE CITY--(BUSINESS WIRE)--inContact, Inc., a provider of on-demand contact center software and agent optimization tools, announced that it won the gold medal in the Best Technology Innovation competition in the ContactCenterWorld.com North/South American 2009 Top Performers Awards.

The 2009 Top Performers Awards recognized the very best in the contact center industry from North and South America where over a thousand applicants participated. With the North/South American competition win, inContact now advances into the ContactCenterWorld.com Global Top Performers Awards competition, where the results will be announced in November.

"We are very proud to be recognized as the Best Technology Innovation by ContactCenterWorld.com," said Paul Jarman, CEO of inContact. "We have worked very diligently to make our solutions the best on the market. With our Software-as-a-Service delivery method, it is very easy for our customers to get up and running quickly and often achieve a positive ROI within the first 90 days."

The Best Technology Innovation Award is the fifth distinguished award inContact has received in 2009 for its innovative solutions. Other awards it has received are:

2008 Communications Solutions Product of the Year Award from Technology Marketing Corporation

2009 CRM Excellence Award from Customer Interaction Solutions Magazine

2008 Product of the Year Award from Unified Communications Magazine

2008 Product of the Year Award from Customer Interaction Solutions Magazine