Ivanti announced it has hired Gwendolyn Smith, a specialist in leading customer services for hyper-growth software businesses, as Executive Vice President, Customer Success & Professional Services.
With a more than 20-year management track record in custom development, training and support, Smith will play a key role in developing new programs to support Ivanti's continued business growth.
"Ivanti is at a very exciting time in its history. Its recent acquisitions extend its unique position as a company that delivers the complete solution – from IT asset discovery, and analytics, to processes and technologies that enable IT to take action on those insights," said Smith. "I look forward to developing new strategies to support Ivanti customers worldwide and to further integrate acquisitions into Ivanti's superb, 24x7 customer support network."
Smith has been a key member of engineering strategy and leadership teams, specializing in revenue growth, customer experience and transition management. She has built world-class, customer success departments from the ground up and improved performance of existing teams to grow sales and revenue. Most recently, she served as Vice President of Services and Support for Instructure, where she and her team increased year-over-year revenue growth and margins in time for a successful IPO.
"Ivanti is helping customers to become digital businesses by unifying IT service management, mobility and security operations, ridding organizations of traditional siloes that can impede digital transformation," said Steve Daly, President and CEO of Ivanti. "This level of unification depends on an integrated customer success program that supports customers every step along the way. We chose Gwendolyn to lead this initiative because she has a tremendous track record in developing customer success teams that are effective at this scale and international scope."
For more on Ivanti customer support, visit https://www.ivanti.com/