The awards recognize excellence and innovation in the scope of cloud-based “solutions as a service.” Organizations from all vertical markets and areas of the world are considered. Recent winners include Dell/Boomi, HP, MuleSoft, Red Hat, Zendesk and others. Discover was also named a New Product of the Year by the American Business Awards in May 2017.
InMoment’s Discover ingests and analyzes a comprehensive set of customer and contextual data from any source. Operational, financial and digital data from and about customers, as well as rich “human data” from customers, such as social reviews, comments, voice and video files, agent notes and emails, fuel Discover’s rich insights. From there, Discover harnesses InMoment’s proprietary CX-tuned analytics engine to surface both known and unknown patterns, trends and anomalies as they arise and then routes the information to the right people across an organization in real time, all of the time, taking brands beyond insights to CX intelligence.
“Technology innovation is moving at the speed of light, and customer expectations are evolving even faster,” said JD Nyland, Chief Product Officer at InMoment. “The only way we can stay head of this curve, and ensure our clients stay ahead of their own customers’ needs is by creating the most flexible and agile environment for both developing and delivering new capabilities. Discover is an example of a product that would never have been possible outside of a SaaS framework. With this as our foundation, we have the ability to perform multiple, sophisticated analytics processes across massive and diverse data sets in real time, all of the time. We’re excited to be honored alongside some of the most forward-looking, successful technology leaders in the world, all of which are pushing the boundaries of what’s possible in their areas of expertise.”
Since its release, InMoment Discover has helped global brands across industries as diverse as telecommunications, finance, hospitality and retail gain a stronger insight into how the customer experience impacts their business. According to Cabela’s Senior Retail Business Intelligence Analyst Jocelyn Wieser, “The intelligence we’re able to surface is transforming our insights from a historical snapshot into a real-time guidance system for every area of our business. It’s literally impossible to quantify the value of what Discover can do.”
“Software as a service is the new software standard. The global competition is incredibly fierce, with incredibly disruptive technologies shaking up the marketplace—and the dust is far from settled,” Larry Johnson, SaaS Awards and Cloud Awards organizer said. “It’s a new playing field altogether, with providers constantly innovating to ensure their clients are always leveraging best-of-breed software services which are reliable yet still at the cutting edge.”
Final SaaS Awards winners will be announced on August 29, 2017. More than 300 organizations entered, with international entries coming from North America, Canada, Australia, UK, Europe and the Middle East. To view the full shortlist, please visit here.