NICE inContact announced that NICE inContact CXone earned a Gold Stevie® Award for the New Product or Service of the Year - Software - Relationship Management Solution category, for The 16th Annual American Business Awards®.

NICE inContact CXone is the first and only platform unifying best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence–all built on an Open Cloud Foundation. Only CXone delivers one unified experience, on one cloud native platform, along one proven path, from one leader. NICE inContact, along with fellow Stevie recipients, will be presented with the award at a gala ceremony on Monday, June 11.

As customer experience grows as the leading brand differentiator, ensuring seamless, personal touchpoints between companies and customers has never been more important. Recognition by the American Business Awards, the U.S.A.’s premier business awards program, further highlights customer experience as a critical avenue through which businesses can delight existing customers, attract new audiences, and reach new levels of growth in today’s experience economy.

“When it comes to many products and services, intense market competition means that there’s very little businesses can do to be truly unique in the eyes of customers. The exception is customer experience,” said Paul Jarman, CEO of NICE inContact. “NICE inContact CXone puts the cloud to work for companies to win every customer interaction from phone to email, to chat or text. With intelligent routing of customer interactions and integrated workforce optimization to empower contact center agents, CXone supports efficient and personalized customer experience. Winning the Gold Stevie is incredible validation of not only the best-in-class solution we’re providing for customers, but the experience economy that rewards companies that deliver meaningful consumer experiences.”

NICE inContact empowers organizations of all sizes to provide exceptional customer experience with the most advanced capabilities available today in a true unified cloud platform. NICE inContact is recognized as a market leader by five industry analyst firms including Gartner, Ovum, IDC, Frost and Sullivan and DMG. NICE inContact was placed in the leader quadrant in the 2017 Gartner Cloud Contact Center as a Service (CCaaS) Magic Quadrant and has been named a Leader every year since this Magic Quadrant’s inception in 2015.

“The nominations submitted for The 2018 American Business Awards were outstanding. The competition was intense, and those recognized as Stevie Award winners should be immensely proud of this accomplishment,” said Michael Gallagher, president and founder of the Stevie Awards.

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