Ivanti announced that it has been named a winner in the 2018 "Top Ten Best Web Support Sites" by the Association of Support Professionals. Recognized on the annual list for the fourth consecutive year, Ivanti also joins ASP's prestigious list of "Hall of Fame" winners.
In its 20th year, ASP's competition for the "Top Ten Best Support Sites" showcases excellence in online service and support. Selected by a panel of judges with experience in web support design and implementation, winners are evaluated through a scoring system based on 25 separate performance criteria. Key criteria included overall usability, design and navigation; knowledgebase and search implementation; interactive features; community engagement; and site development strategy.
"At Ivanti, we are laser focused on giving our customers the support and knowledge access that will empower them to realize the full value of unified IT," said Steve Daly, CEO and Chairman of the Board, Ivanti. "Our support community is dedicated to empowering Ivanti customers through a robust knowledgebase and rich opportunities to collaborate with experts and share a voice in Ivanti's product enhancements. We are proud to be named to the ASP 'Top Ten Best Web Support Sites' 'Hall of Fame' list."
ASP will be publishing a report which will feature essays for each of the Top Ten sites, trends in the year's competition and average scores for each category. The report is free to ASP members and available for purchase. For more information visit: https://asponline.com.