Qualtrics announced several enhancements to its employee experience platform.
Designed to give HR managers and leaders real-time insights about potential gaps in employee experience, the platform empowers leaders with tools to take action and track improvements over time. Key updates to the solution include a new mobile app for experience management insights, enhanced automation for soliciting feedback and communicating with employees, and an expanded ecosystem of technology and consulting partners.
"The expansion of the Qualtrics partner network and services offerings sets Qualtrics aside as a true outlier in the employee measurement and empowerment realm," said Jeremy Smith, Head of Global Operations and Services at Qualtrics. "The combination of our expertise, technology, and XM vision has allowed our customers' HR and analytics teams to start executing against an employee experience mission that simply wasn't possible, even in 2017."
Experience Management Mobile app
Traditional employee engagement vendors have delivered data via custom-built reports. The Qualtrics XM Platform™ introduced personalized dashboard and automated analysis. Now, with the new Qualtrics XM Mobile app, all those insights are readily available on any mobile device. Managers can view real-time and role-based insights individually tailored for them. With mobile drill-down reporting, managers throughout an organization can get instant updates via mobile device noting exactly which corrective actions they need to take to drive engagement, retention, productivity, and overall team health.
Automated Employee Feedback Loop
The platform also empowers organizations to automatically trigger employee feedback requests upon completion of key experiences such as onboarding, training, promotion, parental leave return, or exit. With SFTP integration fed from HR systems, Qualtrics users can seamlessly gather employee feedback in the moments that matter most to employees—from onboarding to exit. The automation also allows organizations to send customized messages to individual employees based on HRIS or ATS profile information, including employee recognition as they achieve certain milestones or experience significant life events.
"Just as managers can log into a mobile app to see a view of their team's experience at any time, employees should have the opportunity to deliver feedback as they experience a significant work or life event," said Julie Larson-Green, Chief Experience Officer for Qualtrics. "These new features make gathering employee experience insights much more personal, meaningful, and actionable for both the employee and their manager."
Expanded Consulting Capabilities
In addition to technology enhancements, Qualtrics has further scaled to meet even the most complex enterprise organizational and HR needs through an expanded ecosystem of technology and consulting services. Customers can now select prescriptive service packages designed to meet any level of need—from self-managed to fully-managed. In addition to services provided by an expert team of I/O psychologists and technology consultants, customers now have access to the Qualtrics Partner Network which includes Qualtrics accredited partners and an expansive bank of content, methodologies, and services to amplify, accelerate, and innovate on the Qualtrics platform. Premier HR partner members include Workforce Services Associates, People Insights, and Kantar TNS.